Client Satisfaction with Antiretroviral Clinic Services at Public Health Centers

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Ethiopia’s HIV prevalence rate is approximately 1.2 percent,2 equating to about 700,000 HIV-infected people. Since 2005, Ethiopia has been decentralizing free antiretroviral (ART) services from hospitals to health centers as a strategy to improve access to HIV care and treatment. Studies have shown that clients who have positive perceptions of the quality of care they receive, and of the ability of providers and facilities to meet their needs, are more likely to comply with treatment and remain in care.

Understanding the role of client satisfaction in patient uptake of HIV services, the Ethiopia Network for HIV/AIDS Treatment, Care, & Support (ENHAT-CS) program, a USAID initiative funded by PEPFAR, conducted a survey to assess clients’ satisfaction with HIV service delivery at program-supported health centers in the Amhara and Tigray regions of Ethiopia.