Improving Quality of Care in Fragile States

June 7, 2018 - 9:00am

(Webinaire en français>>)

Experiences from the Democratic Republic of the Congo



Join us for the first webinar in our webinar series, "Quality of Care: An Essential Pillar to Achieve Universal Health Coverage for Women, Children, and Adolescents."

  • June 7, 2018 | 9:00 AM New York / 2:00 PM Lagos / 3:00 PM Kigali / 4:00 PM Nairobi
  • Presented by Ousmane Faye, Project Director, IHPplus, MSH
  • Moderated by Kate Ramsey, Senior Principal Technical Advisor, Maternal and Newborn Health, MSH

Register for the Webinar

In this first webinar of the series, hosted in French and English on two consecutive days, staff of the USAID-funded Integrated Health Project Plus (IHPplus), implemented by Management Sciences for Health and Overseas Strategic Consulting, Ltd. (OSC), will present on:

  • the contribution of quality care to universal health coverage;
  • the use of the Fully Functional Service Delivery Point Tool to evaluate and improve quality of care; and
  • the challenges and successes of working with the Democratic Republic of the Congo Ministry of Health to promote the adoption of the quality of care strategy throughout the country.

IHPplus works with the government of the Democratic Republic of the Congo (DRC) to strengthen the country’s health system at all levels by applying evidence-based, low-cost, high-impact innovations at a large scale. As part of its strategy toward universal health coverage in the DRC, IHPplus focuses on improving the quality of maternal and child health services through the application of the Fully Functional Service Delivery Point Tool (“FOSACOF” for its French acronym), developed by MSH and also adopted in Afghanistan, Ethiopia, Guinea, Senegal, South Sudan, South Africa, Nicaragua, and Haiti. This standards-based, whole-systems Quality Improvement tool encourages health providers to change their predominantly clinical and curative focused behaviors and practices into behaviors and practices that foster teamwork, improve management, emphasize community health and prioritize prevention.

Using ratings from nine key criteria specifically adapted to the standards and norms in the DRC National Health Development Plan, the FOSACOF gives health facilities a way to measure the quality of services they provide, including both service readiness and processes of care, so they can address the areas that need improvement.