Over the years, the Koboko health centre IV located in the West Nile region of Uganda has experienced challenges in the management of essential medicines and health supplies. Stock-outs of vital medicines were widespread, while huge quantities of slow-moving medicines were at risk of expiring. These problems were attributed to health workers’ poor skills in logistics management. In addition, there a was lack of reliable information to guide staff on when and what to order since stock cards were not regularly updated.
In July 2011, USAID's Securing Ugandans’ Right to Essential Medicines (SURE) program, led by Management Sciences for Health (MSH), began capacity-building activities aimed at strengthening essential medicines and health supplies systems at health facilities in the region. SURE has used the supervision, performance assessment, and recognition approach in 45 districts in Uganda. This approach involves mentoring and coaching pharmacy and stores’ staff at private not-for-profit and public health facilities in medicines management.