Managing Systems for Delivering Health Care Services

Effective service delivery systems are built on the foundation of effective client-provider interactions, supported by positive policies, informed leadership, technical expertise, strong management systems, and community involvement. Quality health services focus on the needs of clients, ensure a continuum of care, and reinforce linkages between governments and complementary resources within nongovernmental and faith-based organizations and communities.

MSH supports coordination at the central, regional, local, and community levels to strengthen the management and service elements that together create a united response to the HIV/AIDS pandemic. MSH works to integrate HIV/AIDS treatment into basic health services—particularly tuberculosis, sexually transmitted infections, and reproductive health. MSH helps to set standards of practice and improve systems for supervision, monitoring, and quality improvement. Through more effective planning and budgeting practices, MSH maximizes human and financial resources and enables increased resource mobilization. Focusing on a critical and often overlooked area, MSH also supports fully functioning, well-managed laboratory systems that provide timely and accurate diagnosis of HIV/AIDS and co-infections, and facilitates improved case management through laboratory monitoring.

MSH Resources related to Managing Systems:

• Achieving Functional HIV/AIDS Services through Strong Community and Management Support
  » Case Study: La Valle District Planning Team Monitors HIV/AIDS Services
   
• Integrating STD/HIV Services into Reproductive Health Settings
  » Case Study: Kualakot Health Center Plans to Integrate STD/HIV Activities into Their Health Services
   

• Family Planning and the Prevention of Mother-to-Child Transmission of HIV: Technical and Programmatic Issues