Continuous Quality Improvement (CQI) Experiences
This publication presents six examples of organizations in Latin America that used Continuous Quality Improvement (CQI) to improve the quality of their services. The cases describe the process managers used to plan, implement, and follow up their CQI initiative, and the resulting improvements in service quality. This book will be a valuable resource for those interested in increasing their understanding of CQI and introducing CQI in health organizations and facilities.