Improving Institutional Efficiency within MiFamilia
Two simple interventions produced the immediate results of reduced client wait times and dramatically improved information sharing efficiency at one MiFamilia center in Nicaragua. Managua, Nicaragua. Set on the edge of the bustling Mercado Oriental, the largest open-air market in Central America, is the Delegación Oriental de MiFamilia. It is a small building on a relatively empty side street, providing an unusually quiet respite from the chaos of the market space. MiFamilia is the federal government ministry that provides social services to children, adolescents, women, and vulnerable population groups.